Why won't the app let me log in?

There are multiple reasons you may not be able to log into the app,

• You are inputting the incorrect credentials - Make sure that your email and password is correct and attempt to log in again.

• You have forgotten your password - If you have forgotten your password please follow the steps on this article (https://help.fido.tech/articles/6162281-what-do-i-do-if-i-forget-my-password)

• Your app is not fully up to date - Please visit the app store (for I phone users) or the play store (for android) and make sure that the latest version of the app is downloaded.

• Your user has been deleted - Please check with your manager to make sure that your license was renewed.

If none of these help then please do not hesitate to send us a message and we will work with you to get you logged back in as soon as possible!